Contact
Bug, feature request, billing question, or just saying hi — we reply to every message within 24 hours.
Use subject line "Pro" to jump the queue — guaranteed 4-hour reply during working hours (Mon–Fri, 9am–6pm GMT).
Please include your VS Code version, extension version, and steps to reproduce. GitHub issues are also welcome.
Open a GitHub issueQuick answers to the most common support questions.
Email support@stacklyhq.com with the email address you used to purchase. We'll resend your license key within 2 hours.
Make sure you're pasting the key exactly (no extra spaces). If it still fails, check that your VS Code version is 1.75+ and try reloading the window (Ctrl+Shift+P → Reload Window).
Log in to your Lemon Squeezy customer portal using the link in your purchase confirmation email. You can cancel anytime — Pro access continues until end of billing period.
Cloud sync requires an active internet connection and a valid Pro key. Check your VS Code output panel (View → Output → ENV Manager) for specific error messages and include them in your support email.
Yes. We offer a 14-day money-back guarantee, no questions asked. Email billing@stacklyhq.com within 14 days of purchase with your order ID.
Please disclose responsibly — email security@stacklyhq.com with details. Do not post publicly before we've had a chance to patch. We aim to fix all reported issues within 48 hours.